And if all the negatives in that sentence dilute the
denotation, that might be the whole point…at least when the businesses in
question are former retail leviathans like Kmart and Sears.
I’ve written about both chains many times in the past on
this blog, but little to nothing since 2010 or so. Truthfully, neither has changed much. The two brand names, formerly separate
companies but merged since 2005, continue to hobble along, shedding a few of
the most underperforming stores each quarter, while even the ones that linger
still leave onlookers scratching their heads. How do these retailers—now essentially one company called
Sears Holdings Corporation—manage to stay in business?
To a certain extent, they employ the Star Trek mantra: going where no man has gone before…or, to be
frank, where no one else is willing to go anymore. So they aren’t exactly doing it boldly. Kmart’s approach (which I blogged about four years ago)
frequently involves lingering in early automobile-oriented suburban areas that
peaked in the late 1950s—the point in time when Kmart was still a juggernaut
for discount shopping. However, these
aging suburbs, which typically offered the coveted homeownership ideal to an
emergent middle class within a car-dependent milieu, are no longer so
savory. Check out the surviving
few Kmarts in Indianapolis, from the blog post above. Generally speaking, these areas have declined enough
economically that the robust Walmart won’t touch them. In Kansas City, the formerly thriving
Bannister Mall area began to tank in the 1990s; today, it represents one of the
largest expanses of blighted suburban retail I have ever seen anywhere,
featured in this prominent post. But, as of the fall of 2012, the
Kmart at Bannister survives…pretty much the only well-known sign amid the retail
wreckage. (Well, that and the
notorious Burlington Coat Factory, but that’s another story.)
Then there’s Sears, whose brand image isn’t quite as weak
these days as Kmart, mainly because it still clings to its aggressively
middlebrow origins, a contrast from the always low-budget offerings at
Kmart. (Though Kmart has managed
the more effective viral commercials
in recent years.) The department
store remains a staple at most middle-class malls. But enclosed shopping malls ain’t what they used to be, for
the most part, and if a mall is starting to show weakness in the form of
diminishing occupancy levels, it’s often safe to guess which area will get hit
the hardest. That’s right—the
Sears wing. I blogged about it awhile ago, at the primarily successful Castleton Square Mall in Indianapolis,
where vacancy was low throughout this super-regional shopping hub…except for
the hallway leading to the Sears.
Meanwhile, Cortana Mall in Baton Rouge took the ailing Sears
corridor to a whole new level. My
first trip to Cortana in December 2005 confronted me generally busy shopping
center, even though locals had longed viewed Cortana as the “other mall” in
Baton Rouge, at least since Mall of Louisiana opened in 1997 in a more affluent
part of town. In 2005, most of
Cortana flourished (perhaps due to the holidays), except for the hallway
leading to Sears, which was overwhelmingly populated with local, mom-and-pop
tenants…the type that pervade a struggling mall. Jump ahead to April 2010—the time of my blog article—and Cortana was peppered with vacancies throughout the structure, while the
Sears corridor was dead as a doornail. Pretty much no inline tenants left, except for Sears. Even in the most vibrant of malls, the
Sears wing tends to host the highest concentration of off-name retailers,
clearly suggesting that 1) national brand names don’t want to lease space close to
Sears, and 2) mall management, desperate to maintain good occupancy rates, must
lower the cost of leasing space, consequently attracting retailers who cannot afford the
higher costs in the corridors leading to Macy’s or Dillard’s. Thus, Sears gets the off brands…when
it’s lucky.
A recent trip to suburban Detroit revealed another example
of an anemic shopping hub anchored by Sears, but this time within a different
typology.
Sure, it doesn’t really look that different from your
typical Sears in a mega-mall.
But it’s a freestanding Sears—formerly a mainstay of
American retail but now relatively uncommon. It is untethered to any larger mall; no other department stores are nearby. While the standalone Sears might still occasionally splay
out along the highway in the purlieus of a small city (under 25,000 people, for
example) the one in the photos below is anything but rural. It’s in Lincoln Park, a blue-collar
inner-ring suburb belonging to Detroit’s “Downriver” communities, which is the
local term for the extensive concatenation of municipalities that band along
the Detroit River as it eventually distends into Lake Erie. A fully built-out suburb that exploded
after World War II, Lincoln Park is also surrounded in almost all directions by
other tightly packed suburbs from more or less the same time period.
Freestanding Sears operations made sense in large towns or
small cities surrounded by farmland, since those settlements didn’t necessarily
have the trade area to support a regional mall. But Lincoln Park can claim hundreds of thousands of people
within a 10-mile radius. Perhaps,
because of this, one could speculate that this particular Sears serves as a
more effective anchor than others: not only does it serve a huge trade area,
but it isn’t competing with other, more robust department stores like Macy’s.
Such a guess would be wrong.
This is the remaining strip mall attached to the Lincoln
Park Sears. In the first photo,
the edge of the Sears portion is partly visible on the far left.
It’s almost completely vacant, with the exception of a
Dollar Tree and an outparcel Big Boy restaurant.
Predictably, a shopping plaza such vacancy levels won’t
shell out the cost for basic common area maintenance; drivers have to proceed
with caution to avoid huge potholes or neglected debris.
Does Sears Holding Company, parent of Sears and Kmart, know
something the rest of us don’t?
Both chains are born from major Midwestern urban centers—Sears from the
Chicago area, and Kmart from metro Detroit (in Troy, MI, just 25 miles
northeast of Lincoln Park) but customers in their home states aren’t showing
any greater loyalty to their brands than they are anywhere else. The business expansion practices that
impelled these brands to stretch from coast to coast may very well be doing
them in; most Midwesterners don’t even know the brands came from their part of
the country. Compare this to
southern department stores Dillard’s and Belk, which are still mainstays south
of the Mason-Dixon and have ever so slightly begun to expand, though never to
the ubiquity of the two former titans above.
I will be amazed if this Lincoln Park Sears is still
operating two years from now.
Beyond that, I see only two other plausible courses of action: the company
sheds virtually all of its locations outside the Midwest and concentrates its
energy by reinvigorating loyalty in its region of origin (which happens a lot
with restaurant chains); or, it folds altogether as a brick-and-mortar entity
and becomes an online wraith, akin to the formerly pre-eminent but now
essentially defunct Montgomery Wards (as Wards.com) and
Service Merchandise. It’s not exactly boldly going
anywhere, but the cybermarket offers the best chance scoping fertile pastures
when finicky customers reject all but the choicest grapes on the vineyard.
2 comments:
I worked for Sears-Holdings in logistics for seven years, spanning the time prior to the Kmart bankruptcy through the merger and beyond. I'm a little biased, but I believe the increasing efficiency of the logistics network allowed Kmart to survive razor thin margins and even squeeze out a few profitable quarters before I left in 2008. We were always inventing new ways to do more work with fewer inputs. Eventually every such game reaches a point of diminishing returns though. That point may have arrived.
Thanks for the feedback. It would be interesting to hear your thoughts about the reasons for those "fewer inputs". It almost seems like these days that Sears is retail's Hester Prynne, shunned by the same smaller establishments that once depended on its anchor-like presence.
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